TIVIOFCOURSE is committed to ensuring a positive and satisfactory learning experience for our users. Our Refund Policy outlines the conditions and procedures for refund requests.
Refund Eligibility
Refunds are considered in specific situations, such as technical difficulties with course access, dissatisfaction with course content within a designated timeframe, or other valid circumstances determined by TIVIOFCOURSE.
Refund Process
To initiate a refund request, users can reach out to our support team via email at info@tiviofcourse.com. Provide relevant details, including the reason for the refund, and our team will promptly assess the request.
Course Access Issues
If you encounter technical challenges accessing a course, our support team will work diligently to resolve the issue. If a resolution isn’t achieved, a refund may be processed.
Dissatisfaction with Course Content
Refund requests based on dissatisfaction with course content must be submitted within a specified timeframe from the course start date. We value feedback and will consider it as part of our commitment to continuous improvement.
Comments and Media Contributions
Please note that refunds do not apply to any comments or media contributions made by users on the platform. Contributions, once shared, become an integral part of the collaborative learning experience.
Refund Decisions
Refund decisions are made at the discretion of TIVIOFCOURSE. Each request is considered individually, with a focus on fair and reasonable resolutions.
Refund Notification
After reviewing a refund request, our support team will notify users of the decision. Approved refunds will be processed using the original payment method.
Policy Updates
This Refund Policy may undergo periodic revisions. Users are encouraged to regularly review it for any changes. Continued use of our services implies acceptance of the updated terms.
Contact Information
For refund-related inquiries, please contact our support team at info@tiviofcourse.com. You can also visit us physically at our office address – 20-22 Wenlock Road, London, England, N1 7GU.
Thank you for choosing TIVIOFCOURSE for your online learning journey. Your satisfaction remains our top priority.